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Delivery Guide

Delivery Guide


 Smart Lab Hub => Your Smart Choice


Coverage of Delivery

SmartLab Hub Hong Kong only ship to addresses within Hong Kong & Macau including outlying islands (except PO Box addresses, Crooked Island (Kat O), Grass Island, Lo Wu, Mai Po, Man Kam To, Po Toi, Ta Kwu Ling, Tung Lung Chau, Tung Ping Chau, closed areas in airport, Sha Tau Kok and Lok Ma Chau).


Delivery Duration

For items with stock, the normal delivery leadtime is 3 working days.  For items with no stocks, SmarLab Hub customer support will confirm with you the estimated delivery time when place order.  Customer support keeps update of delivery status delivery date estimation from time to time as necessary.


Remarks: Delivery to remote areas may require  additional working days.


Delivery time is  on Mondays to Friday (09:30 – 18:00) except Saturday, Sundays and Public Holidays. Delivery time out of the working time can be arranged on request and subject to additional cost.

 

Self-Pickup

You can choose self-pickup of goods at our warehouse.


5/F, Houtex Industrial Building,

14-16 Hung To Road,

Kwun Tong, Kowloon


We will confirm with you the pickup date and pickup information via Whatsapp/email/phone.  Please present the self-pickup confirmation message or email and identify card for collection of goods.


Delivery and Shipping Charge

Free local delivery will be applied automatically to your order in checkout when the purchase amount is over HK$1,500. Local delivery charge of HK$200 will apply for order amount less than HK$1,500.


Normally, there is no shipping charge except those items without stock and need to be ordered and shipped specifically to meet customer schedule.  For any shipping charge needed, SmartLab Hub customer support will confirm the charge before customer confirm the order.


Please refer to Terms and Conditions on this Website for more information.