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Warranty Guide

Warranty Guide

 

 Smart Lab Hub => Your Smart Choice


Thank you for choosing SmartLab Hub (SMLH). Please read the general guideline below regarding the Limited Warranty offered on your purchase.


Limited Warranty Information – Consumables and General Labware

We take pride in all our products. We offer 14 days warranty from the date of delivery for consumable products and 3 months warranty from the date of delivery for general labware products.


Limited Warranty Information – Instruments

Unless otherwise specified, we warrant that instruments will be free of defects in materials and workmanship. When subjected to normal, proper and intended usage by properly trained personnel, for 12 months from the date of acceptance, or in the case of instruments that require installation by our personnel, 12 months from the date of installation, but no over 14 months from the date of acceptance as stipulated.


Extended warranty options are also available to customer. Please contact our Customer Support.


Limited Warranty Information – Spare Parts

We warrant that spare parts you purchase from us and that we install, or are installed by a company we have certified as an authorized installer, will be free of defects in materials and workmanship. We offer 3 months from the date of acceptance, or, if longer, the original warranty period of the instrument in which the part is installed. We do not provide warranties for parts that you do not purchase from us or that we do not install. These parts are provided “as is”.


Please refer to Terms and Conditions on this Website for more information.